Notifications and Alert History

Simon AI can notify you about account activity either in-app via the Alert History dashboard or externally via Slack and email so you can stay informed without logging into the platform.

Configuration Overview

Admin: Configuring Alerts

Account admins are able to enable alerts, which can be made available via Slack or email for the entire organization.

1. Navigate to Alerts & Status → Alert Preferences
2. You'll see a list of all available alert types, each identified by name and message code
3. For each alert you want to enable:
   • Toggle the alert on
   • Enter a Slack channel name to enable Slack delivery if desired
4. Save your changes

Users: Subscribing to Email Alerts

Individual users can subscribe to email delivery for any alerts that an admin has enabled for the organization.

1. Click your name, then Profile in the lower-left navigation
2. Scroll down to Notification Preferences
3. Toggle on the alerts you want to receive by email
4. Click Save

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NOTE: If an alert is not available for email delivery that you would like to enable, speak to your account admin. Remember that only account admins can enable alerts for the entire organization.

Available Alert Types

Alert Preferences includes 46 configurable alert types organized by name and message code. These cover the following categories:

Data Alerts

Notifications about dataset activity, including:

• Data refreshes (started, completed, failed)
• Field availability changes
• Extraction failures and retries
• Query extract completed after failure
• File ingestion errors
• Lookup pipeline activity
• Integration authentication events

Flow and Journey Alerts

Notifications about sync and messaging activity, including:

• Flow sync completion and errors
• Content errors
• Permission issues
• Missing integrations (Responsys, Salesforce Marketing Cloud, Facebook, Google Ads, and others)
• Journey segment changes

Outage Alerts

• System-wide Outage — notifies when a platform-wide outage is declared
• Service Outage — notifies when a specific Simon service experiences an outage

Alert History

To view a log of all triggered alerts for your organization:

1. Navigate to Alerts & Status
2. Select Alert History

Alert History displays all activated notifications regardless of whether you have subscribed to them via Slack, Roam, or email. It provides a full audit trail of account activity you can reference at any time.