Send Triggered Email To Contact


You can use Responsys to send triggered messages to your contacts. Using this action, contacts will receive an email containing the Responsys campaign template selected in the action. To edit the Responsys template, visit the Responsys Help Center to learn more.


Considerations & Use Cases

  • This action alone doesn't result in a contact receiving an email. You need to set up an automation in Responsys to use the PET for a send.
  • If the API triggered send requires custom context, those fields won't pop up automatically in the flow action window to configure the field values (custom context).

Configuration Parameters

Responsys Campaign Name Name of the campaign within Responsys.
Custom Context Custom context values for personalization.
Frequency Cap Number of sends per contact per period of time.

How this Action Functions by Flow

Channel actions behave differently when used in different flows. The table below describes this action's functions for each flow type.

Flow TypeFunction
One-Time (Recommended)Send a message, once at send time
Triggered (Recommended)By segment membership:
Send a message, when a newly added contact joins a segment

By an event:
Send a message, once when a contact performs a specific event
Stream N/A
RecurringSend a message, on a schedule to all newly added contacts