Attentive

Overview

We connect to Attentive to send highly personalized SMS messages to your contacts, reliably and at scale. Relevant, personalized SMS messages get more engagement and better incentivize conversion.

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Use Cases

  • Send personalized, triggered sms messages to customers in your Journey
  • Send one-time sms blasts to a Segment
  • Send recurring sms messages to any segment whose membership changes over time

Before You Begin

Before first use, you need to connect Simon to Attentive. See Attentive in the Developer Guides.

Review Flows and Channel Actions: How They Work


Send SMS to Contact

Use Attentive to send SMS messages to contacts. You can include images and compose your messages right within the channel action itself.

Setting this action up takes four steps:

  • Add the action to a flow
  • Define the message details
  • Compose your message & send a test to confirm SMS presentation
  • Set the frequency
  1. From a triggered, one-time, or recurring flow, click Send SMS to Contact using Attentive:
  1. Define the message details:

For field descriptions, see Configuration Parameters below.

  1. Compose a message using plain text; personalize using Custom Context. Send a test message to a device you have access to and preview the final SMS message to make sure things work as you expect before saving.
  1. Set the maximum frequency for this action

Configuration Parameters

Parameter

Description

Message Name

Name of the message as you’d like it to appear in Attentive tracking. Restrictions apply. Please see messagename in the Attentive docs for more information.

Image URL

URL of the image that accompanies MMS. You may use Jinja here to dynamically set the image URL, for example, to reference a product image.

Marketing Type

Set the message type for a message to determine what kind of subscriber it will successfully send to. Marketing messages will send successfully to subscribers opted-in to all default Attentive signup units. Transactional messages will only send successfully to signup units approved by Attentive for legal compliance. Messages of one type, sent to a subscriber not opted in for that type, will fail.

Note: Attentive manages Marketing and Transactional messages separately. For more information on working with subscriptions of either type in Attentive please talk to your Attentive account manager.

For more information on the legal requirements for working with Transactional messages, please see the Attentive docs.

Use smart sending

Forces Attentive to send a message to a "fatigued subscriber." Applicable to all subscription types. For information on Smart Sending settings in Attentive, please see Attentive's Help Center or contact your Attentive account manager.

Use short links

Automatically shorten links provided in the message. To function, you must enter a value for Message Name. For more information on short links in Attentive and other campaign message optimization best practices, see Attentive's Help Center.

Message

Compose your message and preview the output

Preview Contact

Select a contact from your customer profiles to preview sample values for that contact for use in composing your message.

Test phone number

A sample phone number to test your personalized message. Each time you change the message, this step is required in order to save the action and launch the flow.

Max Sends per period

Maximum number of times this message will send to user in a given period.

Period

The period length used to limit Max Sends

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Considerations

  • Data ingestion timelines - Customer data is ingested into Simon from Attentive on a daily basis
  • Missing contacts - If you delete any contacts in Attentive after your daily data sync, those contacts will not receive messages.
  • Number Format - Simon strips all special characters and spaces out before submitting messages for sending through Attentive. In addition, Attentive recommends using the E.164 international standard for phone number formatting when you are deciding how to store your numbers and considering which digits to include. Please contact your Attentive account manager for more information.

How the Action Functions by Flow Type

Channel actions behave differently when used in different flows. The table below describes this action's functions for each flow type.

Flow Type

Function

One-Time (Recommended)

Send a message, once at send time

Recurring

Send a message, on a schedule to all newly added contacts

Triggered (Recommended)

By segment membership:
Send a message, when a newly added contact joins a segment

By an event:
Send a message, once when a contact performs a specific event

Stream

N/A


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