You have the option to send a blind carbon copy (BCC) to an internal email address on every message with SendGrid. This is commonly used to allow customer care teams to see what messages contacts have received or for auditing / compliance reasons.
To add or modify BCC email addresses, your user account needs to have Edit permissions for Settings. If you're unsure about your permissions, check with your admin or your Simon account manager.
Before BCC can be configured in a flow, you must configure what email addresses can be used:
- Expand Settings then click Settings.
- Click BCC Email Addresses.
- Click Add then type the complete email address, five email addresses max.
- Click Save.
Toggle on in settings if you want an address enabled by default for any new flows that are created. You can also turn any address off in any flow. Setting default to off will not change the settings for any existing flows.
You can remove an email address at any point in time. In the settings, click the trash can icon next to the email address you want to delete.
When you remove an email address from the Settings page it will automatically be removed from any flows where it is being used.
To include a BCC in a flow with a SendGrid channel action:
From the SendGrid action in your flow, click on Advanced and select from the list of available email addresses for BCC.
Impact on monthly message volume
Keep in mind that BCC messages count toward your monthly message volume in SendGrid.
Test messages do not support BCC. Addresses in the BCC field will not be sent a message when sending a test message.
Any engagement from BCC email addresses is excluded from SendGrid Engagement Metrics. Metric totals do not include messages sent, delivered, opened, clicked, or unsubscribed if the activity originates from an email sent to a BCC'd address.
Sending BCC to a Gmail address
When a Gmail email address is used for BCC, some of the messages will not display. This is due to Gmail's filtering logic and unrelated to Simon or SendGrid.
Updated 4 months ago